Select the items you want to purchase and click on the "Cart" button. Follow the steps to complete the order.

Send us an email at info@focallure.ca . If the order has not been ship yet, we will be delighted to help you out.

We currently accept the following methods of payment: Credit Card – we currently accept all Visa, MasterCard, American Express, and Discover credit cards from the United States and Canada. We do not accept pre-paid credit cards. Debit Cards – All debit cards with a Visa or MasterCard logo may be used from the United States and Canada. Paypal - please click on the icon at the checkout page and follow the instructions. At this time Focallure.ca does not accept money orders, checks, or cash on delivery (COD).

For the moment, it is not possible to request expedited shipping.

Due to heavy site traffic sometimes there may be connectivity issues. If you receive an error message in the checkout process, please log into your account and see if the order went through. Please note that it can take up to one hour for your order to appear in your account. To contact customer service please email us at info@focallure.ca .

We apologize for the technical difficulties you have encountered attempting to place your order with Focallure Canada. Please log on to your account after one hour and see if your order is there. To reach out to a speak with a customer service representative, please email us at info@focallurecanada.com.

Please log on to account to see whether your order has been shipped, and to view your tracking number after your order is shipped. You will also receive a confirmation e-mail when your order is shipped, with a tracking number.

The coupon will be applied if: a. coupon is still valid b.if the order meets the coupon criteria (ex. Free shipping if the order is X amount). Coupon codes may not be used to purchase gift cards and certain exclusions apply. If you feel that your order qualifies for a coupon, and it is not applying, please contact customer service for assistance.

Please contact customer service at info@focallure.ca or click on our live chat option when available. As long as your coupon is applicable, we can apply it to your order. If your coupon is for a free product and your order has already printed for shipment, unfortunately, we will not be able to include it with your order. Please note that generally only one coupon code may be applied per order. Coupon codes may not be used to purchase gift cards, and are not be applicable on new, sale or limited edition products.

Please use the e-mail signup form on the bottom of any page on the site. You will then receive all current information about our new products, and any current promotions!

Please click on the details button on our home page for information on the current promotional codes and whether they can be combined.

To check out using Paypal, please do not log into your Focallure Canada account first. Put all your items in your shopping cart and when you proceed to checkout you will then be prompted to log in. Please click on the Paypal logo at the bottom of the screen and follow the directions when you are redirected to the Paypal site.

If you are unable to complete your order due to an error message saying that your address is invalid, please try to abbreviate your address, or place a portion of your address in the field next to your last name. There is a maximum of 29 characters allowable in the "address" and "suite or apartment number" fields. You may place some information next to your last name. Also please check that your zip code and your complete address is correct. If you are still having difficulties, please contact us at info@focallure.ca for further assistance.

We charge sales tax on all orders.